Elkhorn Valley Bank & Trust strikes a balance between personalized service and quick convenience with its growing collection of Teller On Demand (TOD) kiosks. Teller On Demand allows customers direct access to customer service representatives for any general banking needs they might have.
“I believe that TODs reinforce our commitment to delivering an exceptional service experience, no matter what the channel, for our customers.
At the end of the day, service is the name of the game and is the differentiator between us and the dozens of other bank and nonbank competitors in our space.”
—Aaron Otten, Elkhorn Valley Bank & Trust
EVBT launched their Teller On Demand initiative in 2021 with the primary objective of offering another service channel for customers that allowed them more convenience and extended service hours. The technology also offers more self-service options that do not require live teller assistance for most common transactions, although tellers are available to assist if needed.
Customers love the ability to transact all of their accounts with teller assistance without having to go into a branch or drive-through. Customers also appreciate having full funds available when depositing checks, versus only the first $225 per Reg CC that is available immediately through a traditional ATM deposit transaction.
“It’s been interesting to watch the trends,” he Otten. “Initially, customers utilize the Teller On Demand, teller‑assisted feature very heavily, but as they become more familiar and comfortable with the self-service features, the overall transaction counts shift from teller-assisted to self-service.”
Otten identifies several other benefits for customers. The first is physical convenience. Teller On Demand is available at 16 locations from 7 a.m. to 7 p.m. Monday through Friday, and 8 a.m. to 5 p.m. on Saturdays, in addition to the many self-service features that are available 24/7.
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Technology Driven Efficiency & Service — NuSource