Frequently Asked Questions

The monthly payment includes NuSource-owned Hyosung equipment, installation, transaction processing, software upgrades and patches, hardware lifecycle replacement, parts, labor, maintenance, monitoring, and ongoing technical support. The agreement will identify the exact equipment and services included for your financial institution.

Yes. NuSource manages installation and removal of the Freedom ATM equipment as part of the program.

Yes. Transaction processing, parts and labor are included, helping your financial institution avoid separate processing and repair invoices.

Freedom ATM is not equipment financing. It is a complete, managed ATM and ITM lifecycle solution.Replace the cost, uncertainty and operational burden of ATM or ITM ownership with one experienced partner and one predictable monthly payment.

Freedom ATM is designed for predictable monthly budgeting. Any responsibilities or services outside the program will be clearly defined before implementation so your financial institution understands the full cost.

No. Cash replenishment and armored transportation are not included and remain the responsibility of the financial institution or its selected provider.

Responsibility for vandalism and accidental damage will be defined in the agreement, including whether coverage is provided by NuSource, the financial institution’s insurance or another protection arrangement.