How Managed Services Programs Remove the Operational Burden of ATM/ITM Maintenance
An ATM/ITM fleet can quietly consume a surprising amount of staff time. Service calls, software updates, security requirements, parts, monitoring, compliance, and vendor coordination all pull attention away from higher-value work.
NuSource’s managed services programs are designed to remove that burden.
How Managed Services Programs Let Your Team Focus on Customers
Freedom ATM is NuSource’s complete managed ATM/ITM lifecycle program. NuSource owns the Hyosung equipment and manages installation, implementation, transaction processing, software support, service, parts, labor, and lifecycle replacement through one fixed monthly payment.
That means fewer internal handoffs, fewer vendor relationships, and fewer operational issues landing on your staff.
For financial institutions that already own equipment, NuSource can also manage maintenance, software, patching, remote monitoring, and other ongoing support.
The goal is simple: let your employees spend less time managing the self-service channel and more time serving customers, supporting lending conversations, and building relationships.
The Difference Is the People Behind the Technology
Managed services only work when support is strong.
NuSource does not subcontract its service work. Its in-house, OEM-trained technicians and professional service engineers understand Hyosung equipment from the hardware through the software behind it. Service vehicles are stocked with hundreds of parts, and Level 3 remote diagnostics help identify and resolve issues quickly.
That expertise matters when a terminal goes down, when software needs attention or when a branch needs help now.
NuSource has more than 25 years of experience serving financial institutions and currently carries a world-class Net Promoter Score of 88.9. Those numbers reflect something harder to measure: responsiveness, consistency, and trust.
One Partner Across the Program
NuSource also supports the security side of the channel through Freedom Security and its Fleet of Protection, bringing together electronic, physical, and cybersecurity solutions, managed software, monitoring, audits, and compliance support.
As the largest national distributor of Hyosung ATM/ITMs, the largest national Hyosung software integrator, and Hyosung’s largest ITM deployer, NuSource brings equipment, integration, service, and security expertise together under one team.
For leadership, that means fewer people internally managing the ATM/ITM program and more confidence that the channel is being handled by specialists who do this every day.
Take NuSource’s 10-question Managed Services Assessment to see whether your team is spending too much time managing the fleet, or contact your NuSource representative to review your current program.
Learn how to upgrade your FI.
Technology Driven Efficiency & Service — NuSource
