At NuSource, we're committed to providing the highest level of service to our clients. That's why we measure customer satisfaction using the Net Promoter Score (NPS), a globally recognized industry standard.
Our recent NPS score of 91.53 places us among the top companies in North America, surpassing industry giants like T-Mobile, Starbucks, and Amazon. This remarkable achievement reflects our unwavering dedication to exceeding customer expectations.
What does this mean for you? It means you can trust NuSource to deliver exceptional service, from installation and maintenance to ongoing support. We prioritize your satisfaction and strive to build long-term partnerships based on trust and reliability.
How do we achieve this? By actively listening to your feedback and continuously improving our services. We believe in open communication and strive to address your concerns promptly and effectively.
We are incredibly proud of this achievement and grateful to our valued clients for their continued trust and support.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Contact your NuSource representative to learn how to upgrade your FI.
Technology Driven Efficiency & Service — NuSource
