In-Branch Video Banking Kiosk: Transform Your Branch Experience with Real-Time Expert Access

While most financial institutions rely on online account opening processes that can feel impersonal and raise security concerns, 1st Mid America Credit Union chose a different path. Digital Desk bridges the gap between self-service convenience and human-guided support, offering something truly unique in the marketplace.

Secure, Verified Consumer Onboarding

Real-time ID verification with advanced ID scanning and 3D face authentication ensures every new account holder is properly verified, eliminating fraud risks inherent in purely digital processes.

Facing These Banking Challenges?

• Operational Pressures: Staff shortages, declining branch traffic, overwhelmed call centers, and stagnant digital growth create service bottlenecks.

• Service Gaps: Complex customer needs require human expertise, but maintaining specialists at every location is cost-prohibitive. High online abandonment rates reflect the gap between digital convenience and personal service.

• Strategic Balance: Micro-branch strategies need solutions that deliver both efficiency and meaningful customer relationships without compromise.

Hyosung Digital Desk Solution: In-Branch Video Banking Kiosk That Connects Every Customer to Every Expert

This self-service digital engagement platform enables instant virtual connections between customers and specialists, making every expert available at every location.

Delivers Immediate Results

• Instant Access: Customers enter a Connect Room and immediately connect with specialists—no appointments, no delays, no service compromises.

• Revenue Growth: Accelerate complex interactions like lending and account opening with immediate expert access, shortening sales cycles while expanding coverage.

• Operational Efficiency: One specialist serves multiple branches simultaneously, maximizing resources while maintaining personal service and reducing online abandonment through seamless video transitions.

• Complete Collaboration: Integrated tools support account opening, loan origination, and multilingual assistance in real-time.

Transform your branch network into a connected ecosystem where every location accesses your full expertise range, delivering consistent, high-quality experiences regardless of branch size or staffing.

Result: Scalable efficiency that preserves the personal relationships driving consumer loyalty and growth.

Connect your customers to the right expertise, at the right moment, without physical boundaries.

Learn how to upgrade your FI.

Technology Driven Efficiency & Service — NuSource  

Talk to a representative today!